Refund policy

At Tandem Style, we design pieces to be worn, loved, and lived in by you and your little ones. If something isn’t quite right, we’re here to help.

Change of Mind

We understand that sometimes a piece may not be the right fit.

We’re happy to offer an exchange or store credit for change of mind, provided that:

Items are returned within 14 days of delivery
Items are unworn, unwashed, and in original condition
All original tags are still attached

Refunds are not offered for change of mind.

Return shipping costs are the responsibility of the customer, and original shipping fees are non-refundable.

Faulty or Incorrect Items

We take great care in creating each piece, but if something isn’t right, please let us know.

If your item is faulty, damaged, or not as described, you are entitled to a remedy in line with the Australian Consumer Law.

Depending on the situation, this may include a replacement, repair, or refund. We’ll also cover any return shipping costs for faulty or incorrect items.

Exchanges

If you need a different size or style, we’re happy to help arrange an exchange (subject to availability).

To request an exchange:

Please contact us within 14 days of receiving your order
Items must be unworn, unwashed, and in original condition

For size exchanges, return shipping costs are the responsibility of the customer.

We recommend checking our size guide carefully before purchasing, as this helps ensure the best fit for you and your little ones.

A Few Things to Note

We’re unable to accept returns on:

Gift cards
Final sale items (unless they are faulty)

Processing Returns

Once we’ve received and inspected your return, we’ll let you know the outcome.

For approved exchanges or store credits, we’ll process this once your return has been received and checked.
For approved refunds (for faulty or incorrect items only), the refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at: 📧 info@tandemstyle.com.au